ICT Collaborations
Shared development or passing on an ICT-based application |
Summary
Several VCS partners identify similar organisational needs for ICT tools. Common areas where there might be benefits in sharing the development of ICT tools and ways of using them might include: databases, websites, and reporting and monitoring tools. Further, VCOs may co-operate with each other by sharing examples of existing developments or applications that they have already built or adapted themselves. These may be transferable to other organisations, or merely act as an illustration of the possibilities technology offers. Both new developments and adaptations may be based on off-the-shelf, commercially produced software. The advent of Open Source applications (software where the source code is not protected by commercial interests) makes passing on solutions more viable.
Discussion
The voluntary sector has a long history of sharing tools and expertise for free or at low cost. Because ICT skills in the sector are scarce, exchange in this field has been limited but it is increasing. VCS organisations with ICT expertise may choose to pass on their adaptations of commercial software applications to other VCS organisations for free (subject to commercial licensing laws) or for an agreed contribution. Examples include Experts Online, which offers members a free downloadable Full Cost Recovery spreadsheet (built in Microsoft Excel) suitable for centres that run multiple projects. This is a sophisticated tool, with an instruction guide, and the option to ask for support online within the forums (as discussed above). Some branch organisations share useful tools across their network of offices, together with access to help and support in using these, but these have proved hard to uncover and document.
Pros |
Cons |
Avoids reinventing the wheel |
Joint developments may find it hard to address divergent needs |
Sharing technical specifications and expertise can reduce costs |
The provider of solutions may be seen as responsible for training and support |
Shared solutions can be low/no cost to recipients |
The provider of solutions may be seen as liable if things go wrong |
Shared solutions may lead to further partnership work |
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Can inform further developments and mutual learning |
Open source
Support partnerships are now emerging to promote Open Source software: software that is available free of charge for anyone to change, improve and distribute. This is technically possible as the source code, which drives the programs, is made openly available - hence ‘open source’. The switch to this type of software is now being actively considered and promoted by many organisations and networks including the ICT Hub. However, there is currently a lack of training and support, as well as issues of accessibility to non-specialists. If these barriers are overcome, there is potential for Open Source to provide of tailored, cost effective solutions.
Pros |
Cons |
The original applications are free |
It is unfamiliar, especially in the VCS |
There are strong, collaborative user and developer communities, and extensive online support is available |
Support is not widely available. Online support can be confusing and hard to use |
Can be run on older, cheaper computers |
Some existing software and hardware may not be available or compatible with open source systems |
Programs and applications are as good or better than commercial alternatives |
Technical expertise is needed to adapt software to suit user |
Can be adapted and rewritten to suit the user |
Less formal accountability |
Often more secure than proprietary software |
Case studies: Community First, 5 Counties Project, Experts Online, FOSS, BME Complimentary Learning Network and Common Database- York & North Yorkshire.
Wider examples: